IE Browser crashes while running Webtrends or SmartView 8.x

source:

103553 - Internet Explorer crashes when viewing the Webtrends user interface and Java 1.6.0 Update 17 (or later) is installed

For products:
Webtrends Analytics 8.x
Webtrends On Demand

Last modified: 7/22/2010

Situation:
Internet Explorer crashes when viewing the Webtrends user interface on a machine with Java 1.6.0 Update 18 or later installed.

Solution:
In Java 1.6.0 Update 18 and later, a new plug-in process has been introduced which causes Internet Explorer browsers to crash.

This can be disabled by performing the following steps:
1. Open the java control panel.
2. Select the "Advanced" tab
3. Under the "Java Plug-in" section, uncheck "Enable the next-generation Java Plug-in"
4. Restart the browser.

Further information:

This issue can also be avoided by uninstalling any version of Java 1.6.0 Update 18 or later and using an earlier version in its place. 1.6_17 is the version of JRE webtrends currently recommends for version 8.0, 8.1x, 8.5x, and 8.7d.