Sunday, May 29, 2011

Documentum Transformation Service (DTS) rendition fails intermittently

Once in a while the DTS to transform documents would fail without any special reason.
This error appears in the DTS logs: "Error: The remote server machine does not exist or is unavailable"

A machine reboot is needed in order to get services back to normal. However, this does not completely resolve the problem and the same thing happens again after some time.

Workaround:
1. Open the registry editor (Start->Run->Regedit).
2. Navigate to the following key HKEY_LOCAL_MACHINE\SOFTWARE\Adlib\Adlib FMR\Adlib Express\Default.
3. On the right hand pane, set the value of AvailMemUsageLimit to 0 (Double click and type the value in).
4. Stop all services (adlib and CTS):
- Documentum Content Transformation Services (also stop Documentum Content Transformation Monitor Services)
- Documentum CTS Admin. Agent
- Adlib Exponent Connector
- Adlib Exponent Manager
- Adlib Express Server
- Adlib FMR

5. Restart the CTS services(cts will restart adlib)
- Documentum Content Transformation Monitor Services (Monitor will restart Documentum Content Transformation Services)
- Documentum CTS Admin. Agent

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